TERMS & CONDITIONS

Paws Playcare – Terms and Conditions

Paws Playcare. Registered address: 11 Burrow Close, Watford, WD17 4DS

TERMS & CONDITIONS (“the contract”)

  1.  By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of  Paws Playcare and its staff, the Client is deemed to have accepted these Terms and Conditions.
  2.  Paws Playcare may act in the Client’s absence as guardian of their dog and may perform or take any action which they deem necessary in order to protect and keep in good health the Client’s dog. Any vet bills incurred are at the expense of the client. Paws Playcare will endeavour to take your pet to their own vet should a visit be necessary, but when this is not possible, Medivet Watford will be used.
  3.  Paws Playcare requires one week’s notice of cancellation. The Client agrees to provide such notice or pay the amount that would be due during this notice period. The Client may cancel with notice at any time; there is no minimum term of contract.

If the Client does not send their dog for any reason, for example due to holiday or sickness, the fee for the agreed days is still payable in full. The Client may not swap or add days in lieu if their dog does not attend.

  1. Paws Playcare will always give preference to regular clients with fixed days. Therefore adventure walks may not always be possible.
  2. Full payment for services is required one week in advance or, at the time of booking.

6. The preferred method of payment is Bank transfer, however cash is also accepted one week in advance.

LIMITATION OF LIABILITY: THE CLIENT’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

7.1    The Client will take responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, or sickness caused to or by their dog and will pay any such costs or expenses on demand.

7.2    Nothing in the Contract shall limit or exclude Paws Playcare’s liability for:
a.    death or personal injury to a human being caused by its negligence, or the negligence of its employees, agents or subcontractors;
b.    fraud or fraudulent misrepresentation; or
c.    breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.

7.3    Subject to clause 7.2, Paws Playcare shall not be liable to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a.    loss of profits;
b.    loss of sales or business;
c.    loss of agreements or contracts;
d.    loss of anticipated savings;
e.    loss of damage to goodwill; and
f.    any indirect or consequential loss.

7.4    Subject to clause 7.2, Paws Playcare’s total liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to £1,000 or the total fees paid under the Contract, whichever is lower.

7.5    The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

7.6    This clause 7 shall survive termination of the Contract.

7.7    In agreeing to the figure set under clause 7.4 above the Client agrees that he/ she is able to insure the Client’s dog under a pet insurance policy and is likewise able to insure home and property contents under a house and contents insurance policy. The Client is advised to notify his/her insurers of the dog walking arrangement in order to be covered under the pertinent insurance policies.

  1.  The Client’s dog will be transported with other dogs in the vehicle. The Client agrees that Paws Playcare cannot be held liable for death or injury to their dog in the event of a motor vehicle accident.
  2.  Paws Playcare may hold in possession the keys to the Client’s home and the Client is responsible under clause 7.7 above for making arrangements with its own insurers with this regard.
  3.  The Client gives permission to walk their dog/s off the lead at the discretion of Paws Playcare, unless specified otherwise.
  4.  The Client has explicitly confirmed that their dog has no record of aggressive or anti-social behaviour and they have made a full and frank disclosure of any characteristic or trait that might make their dog unsuitable for socialising with other dogs.
  5. Should the Client’s dog be deemed to be unsuitable by Paws Playcare, we reserve the right to cancel the booking indefinitely, with immediate effect.
  6.  The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and de-fleaing.
  7. The client agrees to neuter their dog at the appropriate age for the breed.
  8.  Paws Playcare is closed on Christmas day and New Year’s day. Adequate notice will be given to clients for any other days on which services cannot be provided.
  9.  The Client gives consent for their dog’s image to be used in photo or video format on Paws Playcare’s promotional material and social media.
  10.  Entire Agreement
    a.    This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
    b.    Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
  11.  Notices.
    a.    Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party.
    b.    A notice or other communication shall be deemed to have been received: if delivered personally, when left at the Client’s address provided by him/her;
  12.  Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by,and construed in accordance with the law of England and Wales.
  13.  Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Data protection policy
Keeping in line with the new data protection policy that has come into effect this is just a quick message to let you all know how your data is processed and stored. Your contact forms you filled in when first meeting us are either locked up in my home or stored electronically on a password protected computer. The only time we will share any of these details would be if we had to take your pets to a vet then of course we would need to give details to any veterinary staff to ensure they are able to help your pet. Your telephone numbers are stored in my phone with your first name and your pets name and my phone is password protected. Any photos taken of your pets are only shared on social media and my website unless you have withheld your permission. You have the right to ask for us to destroy any data we hold on you which we will do within 24hrs of your  request but please bare in mind we can’t continue to care for your pets without the signed contact details form.